Technical Support
Thank you for using our Bluetooth control app! If you encounter any issues, please refer to the following FAQs and troubleshooting tips, or contact our technical support team directly.
1. Supported Platforms
- Platforms: This app supports both iOS and Android operating systems.
- Devices: Compatible with Bluetooth standard devices (such as BLE/Classic Bluetooth smart hardware).
2. Common Issues & Solutions
1. Cannot connect to device via Bluetooth
- Check Bluetooth permissions
- iOS: Go to "Settings - Privacy - Bluetooth" and ensure the app is authorized.
- Android: Check that Bluetooth permissions are granted in system settings.
- Ensure Bluetooth is enabled
- Make sure Bluetooth is turned on and the target device is in pairing/discoverable mode.
- Distance & interference
- Keep the device within a reasonable range (recommended 1-3 meters) and avoid strong electromagnetic interference.
- Restart
- Try restarting the app or your phone, then reconnect.
2. Device not found during scan
- Device not powered on/in pairing mode: Ensure the device is powered on and in discoverable mode.
- Device already connected to another phone: Some devices support only one connection at a time. Disconnect other connections and try again.
- Low battery/abnormal state: Low battery may affect Bluetooth broadcasting. Ensure sufficient device power.
3. Connected but cannot control or read information
- App-device protocol incompatibility: Confirm device model compatibility or update the app to the latest version.
- Firmware version: Some devices need firmware updates for full compatibility.
- Missing permissions: On Android 10+, location permission is required for Bluetooth scanning. Ensure all permissions are granted.
4. App crashes or abnormal operation
- Outdated app version: Update to the latest version of the app.
- System compatibility issues: Use the app on officially supported systems (iOS 13+/Android 8.0+).
- Cache issues: Try clearing the app cache or reinstalling.
5. Other issues
- Multi-device management issues: Connect to one device at a time to avoid interference.
- Repeated permission pop-ups: Grant all required permissions manually in system settings.
3. Version Compatibility
- iOS: Supports iOS 13 or later; latest system version recommended for best experience.
- Android: Supports Android 8.0 or later. Some custom Android systems (e.g., MIUI, EMUI) may require additional manual permission settings.
4. Technical Support Contact
- Email Support: Please send your issue description, app version, phone model, OS version, Bluetooth device model, and screenshots (if any) to our support email. We will respond within 1-2 business days.
- App Store/App Market Feedback: You can also leave a message via the "Developer Contact" on the app's page; our team will follow up promptly.
- FAQ: Please check the FAQ section in the app or on our official website first.
5. Feedback & Suggestions
We welcome your valuable feedback and suggestions to help us continually improve our product and service!
